Frequently Asked Questions
GENERAL
We operate online with a professional office for appointments. We currently serve customers in Canada, USA, and the UAE.
You can reach us on WhatsApp at +1 514-245-1111 or through our website contact form.
DIAMOND VALUATION
Absolutely. Just use our form and submit the details of your stone.
You can submit the specs of the diamond you’re planning to buy, and we’ll give you a market-based valuation.
While we prefer GIA-certified diamonds, we also evaluate stones with other certifications or no certificate.
INVESTMENT SERVICES
You can open an account through our investment platform and buy gold or silver starting from 1 gram or $10 USD.
Yes. Your personal account allows you to view, manage, buy, or sell your gold/silver holdings anytime.
100%. We use secure technology and provide full transaction transparency. Your assets are protected.
BUSINESS MODEL & TRUST
All items we buy or sell go through a multi-point authentication process. We rely on international standards (e.g., GIA certification for diamonds), verified appraisers, and offer transparent quotes based on live market rates.
Yes. We are fully registered, operate with insured shipments, offer secure payments, and provide written documentation for every transaction.
DIAMOND & STONE VALUATION
Yes. Many clients use our valuation service to verify retail purchases. We offer unbiased evaluations based on international grading standards.
We buy both loose diamonds and stones set in jewelry, as long as the valuation criteria are met.
Yes. Submit multiple stone details (carat, color, clarity, cut), and we’ll provide a comparative valuation and investment guidance.
INVESTMENT PLATFORM & ACCOUNT MANAGEMENT
It’s both. Your purchase is backed by real, physical gold or silver, securely stored and visible through your online account.
Yes. You may convert your holdings into jewelry, coins, or bullion and have them shipped to you or picked up in person.
You can start investing with as little as 1 gram of gold or $10 USD, making it accessible to all.
Yes. You can sell back through the platform instantly during business hours based on the live market rate.
WISH LIST & PRE-OWNED ACCESS
Yes. Wish list members get priority notifications before public listing and can secure items within a limited time window.
Yes. We offer installment plans in partnership with platforms like Affirm, PayBright, and others depending on your location.
Every piece goes through professional inspection, cleaning, and quality grading before we list it.
PACKAGING & SECURITY
Use a secure box with bubble wrap or padding. Avoid padded envelopes. We recommend using a trackable, insured courier and notifying us once it’s shipped.
If you ship using our recommended courier partners and insurance options, yes. If you choose your own courier, please ensure proper insurance is applied.
We work with insured logistics partners. If your item was shipped using our insured method, we will assist in the claim process and compensation.
JEWELRY & WATCH BUYING EXPERIENCE
Absolutely. You can specify brand, category (ring, bracelet, watch), price range, and more. We notify you when a match is available.
Wish list offers are held for a limited time (usually 24–48 hours) before being released to the public. We recommend acting quickly.
GOLD BUYING
Use our online form to enter your gold’s weight and purity. You’ll receive an instant estimate, and we’ll follow up with a final quote.
Prices are based on live market rates, the weight and purity of your gold, and our current payout offers.
Yes. We provide secure shipping options and insurance details. You can also request an expert home visit.
REPAIR SERVICES
We repair gold and diamond jewelry as well as luxury watches. Services include resizing, polishing, stone replacement, and movement repair.
Fill out the repair form and upload a photo of your item. We’ll respond with a quotation.
Yes. We provide secure instructions and options for shipping, including return shipping once your item is repaired.
WISH LIST & PRE-OWNED JEWELRY
Submit your desired piece (watch, ring, etc.), and we’ll notify you when a matching pre-owned item is available.
Yes. All pre-owned jewelry and watches go through a quality check to ensure excellent condition and authenticity.
GOLD, DIAMOND & PRE-OWNED SELLING
We accept 10K, 14K, 18K, 21K, 22K, and 24K gold. You can specify your item’s karat and weight during the estimate process.
Absolutely. Damaged items still have gold or diamond value. Our valuation is based on material purity and weight, not condition.
While we base our quotes on real-time market values, we’re open to reviewing large or unique items with special characteristics.
REPAIRS, LOGISTICS & SECURITY
We provide clear shipping instructions, insured options, and recommend tamper-proof packaging. We also offer expert home visits for those who prefer not to ship.
Standard repairs take 3–7 business days, depending on complexity. We’ll give you a timeline and quotation in advance.
Yes, by appointment only. This applies to clients near our Canada-based office or in a city we’re visiting that month.
EXPERT VISITS & LUXURY SERVICE
We operate on a rotational monthly visit model. You can request your city, and once we reach a demand threshold, we’ll schedule a visit.
Yes. If multiple evaluations are needed in one location, we can combine them into a private consultation.
ORDER & TRANSACTION QUESTIONS
Yes, you can cancel or modify your request within 2 hours of submission by contacting us via WhatsApp at +1 514-245-1111. After this window, processing may already be underway.
As soon as we receive your item at our service center, you’ll receive a confirmation email with tracking and inspection status.
Yes. For repairs, we notify you at every stage. For investments, your online account provides real-time tracking of your holdings and transactions.
REPAIR WARRANTY & POLICIES
No problem. If you decline the quote, we’ll ship your item back to you. A return shipping fee of $15 will apply.
INVESTMENT CLARITY
No. There are no hidden storage fees. Your holdings are safely stored and accessible through your account at all times.
Our prices are synced with live market feeds, updated several times a day, ensuring accurate buy/sell rates.
Yes. You can request your holdings as bullion, coins, or even convert them into a custom-made piece through our team.
