Privacy Policy

1. Introduction

Welcome to Doumani. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and digital platforms.

By using our website and services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

Name, email address, phone number

Billing and shipping address

Payment details (processed securely via third-party payment providers)

Identification documents (if required for high-value transactions)

b. Non-Personal Information

Browser type, device information, IP address

Website usage data (e.g., pages visited, time spent on the site)

Cookies and tracking technologies

3. How We Use Your Information

We use your data to:

Process transactions (buying/selling jewelry, investments, repairs)
Provide customer support and respond to inquiries
Improve our website, services, and user experience
Send order confirmations, updates, and promotional offers (you can opt out anytime)
Prevent fraud and ensure security
Comply with legal and regulatory requirements

4. How We Protect Your Information

We take security seriously and use:

Encryption and secure payment gateways for transactions
Secure servers and restricted access to sensitive data
Regular monitoring to prevent unauthorized access

We do not sell, rent, or trade your personal information with third parties.

5. Sharing Your Information

We may share your data with:

Trusted service providers (e.g., payment processors, courier services)
Legal authorities (if required by law or to prevent fraud)
Business partners (for promotions or partnerships, with your consent)

6. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality and user experience
Analyze visitor trends and optimize our services
Provide personalized content and marketing

You can manage your cookie preferences in your browser settings.

7. Your Rights & Choices

Access & Correction – Request a copy of your personal data and update inaccuracies.
Opt-Out – Unsubscribe from marketing emails anytime.
Data Deletion – Request account deletion or removal of personal data (subject to legal requirements).

For any privacy-related requests, contact us at [your contact email].

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for their privacy policies. Please review their terms separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of any updates.